Sheila Harrell on Customer Service | FedEx Multimedia Center

Video People Channels Our People Our Work Our Company Our Commitment Customer Spotlight Business Channels News Perspectives Advertising Innovation B-roll Photo Streams Popular Terms community corporate responsibility CSR customer customer experience FedEx FedEx Express hub international responsibility sustainability volunteer More terms >	Video Detail Problems viewing Flash? Download the latest Flash player. Sheila Harrell on Customer Service Posted: March 18, 2009 1729 Views Send to a friend What's the key to excellent customer service? FedEx Customer Service VP Sheila Harrell says it's "listening beyond what the customer is saying." Embed Code: Keywords: customer customer experience customer service sales Services Sheila Perspectives Bookmark/Search this post with:	Related Videos Shannon Brown on the FedEx Culture 3336 Views 3.833335 Inside India - Raj Subramaniam's Perspective 2074 Views 4.6 Raj Subramaniam on How FedEx Delivers Access 3037 Views 4.25 Rose Flenorl on Social Responsibility 2776 Views 4.166665 Fred Smith Addresses the Topic of Carbon Tax 1191 Views 4 Fred Smith Addresses Global Green Initiative Conference 1811 Views 5 FedEx Freight CEO Doug Duncan on Safety 1410 Views 3 Tom Schmitt on Three Factors That Drive Business 1896 Views 4.9 Laurie Tucker on Innovation 3379 Views 3.90909 Mitch Jackson on Sustainability 3410 Views 4.565215 Dave Edmonds on the Modern Sales Team 2818 Views 3.8 Access: The Next Generation Panel 1952 Views 4 Access: Panel Discussion 1566 Views 5 Fred Smith Discusses FedEx Management 3311 Views 4.2 Fred Smith on Customer Loyalty 1759 Views 5 Fred Smith Speaks on the Need for Hybrid Vehicles 1469 Views 4.5 Frederick W. Smith Discusses People First 2221 Views 4.3 Sheila Harrell Named Customer Service Executive of the Year 1062 Views 5