Sheila Harrell on Customer Service | FedEx Multimedia Center

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Video People Channels Our People Our Work Our Company Our Commitment Customer Spotlight Business Channels News Perspectives Advertising Innovation B-roll Photo Streams Popular Terms commercial CSR customer Express FedEx FedEx Express hub international relief shipping sustainability volunteer More terms >	Video Detail Sheila Harrell on Customer Service Posted: March 18, 2009 6862 Views Send to a friend What's the key to excellent customer service? FedEx Customer Service VP Sheila Harrell says it's "listening beyond what the customer is saying." Embed Code: Keywords: customer customer experience customer service sales Services Sheila Perspectives Bookmark/Search this post with:	Related Videos Shannon Brown on the FedEx Culture 12105 Views 3.8 Inside India - Raj Subramaniam's Perspective 7011 Views 4.52941 Raj Subramaniam on How FedEx Delivers Access 7491 Views 3.615385 Rose Flenorl on Social Responsibility 7176 Views 4.285715 Fred Smith Addresses the Topic of Carbon Tax 6989 Views 3.8 Fred Smith Addresses Global Green Initiative Conference 5432 Views 4.57143 FedEx Freight CEO Doug Duncan on Safety 4557 Views 3 Laurie Tucker on Innovation 6872 Views 3.846155 Mitch Jackson on Sustainability 7548 Views 4.642855 Access: Panel Discussion 3983 Views 5 Fred Smith Discusses FedEx Management 7526 Views 4.333335 Fred Smith on Customer Loyalty 5025 Views 5 Fred Smith Speaks on the Need for Hybrid Vehicles 1824 Views 4.5 Frederick W. Smith Discusses People First 5035 Views 4.3

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