(Wed, 03/18/2009 - 12:17pm) What's the key to excellent customer service? FedEx Customer Service VP Sheila Harrell says it's "listening beyond what the customer is saying."
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(Wed, 12/10/2008 - 6:16pm) FedEx Senior Marketing Vice President Laurie Tucker discusses what defines innovation and how FedEx goes after it.
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(Wed, 12/10/2008 - 5:04pm) What’s the key to selling in a fragmented, 24-hour global economy? Senior Sales VP Dave Edmonds explains it's simple, make sure your team thinks of your customer's business as their own business.
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