Term: sales
- Sheila Harrell on Customer Service
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(Wed, 03/18/2009 - 12:17pm) What's the key to excellent customer service? FedEx Customer Service VP Sheila Harrell says it's "listening beyond what the customer is saying."
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- Laurie Tucker on Innovation
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(Wed, 12/10/2008 - 6:16pm) FedEx Senior Marketing Vice President Laurie Tucker discusses what defines innovation and how FedEx goes after it.
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