Term: Sheila
(Wed, 03/18/2009 - 12:17pm) What's the key to excellent customer service? FedEx Customer Service VP Sheila Harrell says it's "listening beyond what the customer is saying."
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Saturday, November 21, 2009
Saturday, November 21, 2009 | ||
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Term: Sheila(Wed, 03/18/2009 - 12:17pm) What's the key to excellent customer service? FedEx Customer Service VP Sheila Harrell says it's "listening beyond what the customer is saying." |
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