(Thu, 01/22/2009 - 3:33pm) Antler Shed, Inc. found a unique way to shed light on their customers.
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(Wed, 03/18/2009 - 12:17pm) What's the key to excellent customer service? FedEx Customer Service VP Sheila Harrell says it's "listening beyond what the customer is saying."
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(Thu, 01/22/2009 - 3:44pm) It began as a small, minority-owned business with a handful of workers. Now Dimensions International has over 1,500 employees and the U.S. government as a client.
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(Thu, 01/22/2009 - 3:07pm) When it comes to spreading the Good Word, a Memphis, Tennessee publisher needed a way to deliver 500,000 books and pamphlets to 6,000 churches around the world... every three months.
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(Sat, 03/01/2008 - 10:41pm) On February 10, Executive Director of the Customer Service Institute of America, Christine Churchill presented FedEx Customer Service Vice President Sheila Harrell with the 2008 Customer Service Execu
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